Dorset and Wiltshire Fire and Rescue Service said the owner of the bird was stuck 5.4 metres above the ground in Trowbridge, Wiltshire. Firefighters used a ladder to bring the woman safely back the to ground in Woodlands Edge on Saturday.
The fire service said it was a reminder of the danger posed when people try to perform their own rescues.
A spokesman for the service said: “Once in attendance [the] Trowbridge crew confirmed only one other fire engine was required so that a 12-metre ladder could be used to assist the member of the public to safety.
“We of course understand the emotional attachments to pets of any species, but please take this incident as a reminder of the danger posed by attempting to rescue without any specialist assistance.”
Crews from Trowbridge, Chippenham, Warminster and Devizes were sent to help the woman.
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